EVSOL International

Terms of Service

Effective date: October 7, 2026

Using Manufacturing Ops

Manufacturing Ops is provided to organizations for operational coordination, ticketing, downtime tracking, checklists, reporting, and related workflows. You must provide accurate account information and keep administrator credentials secure.

Organization responsibility

Organization administrators control users, roles, permissions, data, and billing. You are responsible for authorizing users, configuring access, and ensuring submitted operational information is lawful and appropriate.

Plans, trials, and payment

Plans, included users or devices, trials, and additional-user pricing are shown on the website or checkout page. Unless stated otherwise, billing begins according to the selected plan after the applicable trial. Payment processing is handled by the designated payment provider.

Subscription cancellation

Subscriptions renew automatically until cancelled. The account owner can request cancellation in the website billing dashboard through the Stripe Billing Portal, or contact support if that portal is unavailable. Simply signing out, uninstalling the app, deleting an individual user account, or stopping use does not cancel the organisation subscription. Check the cancellation confirmation and effective date shown by Stripe.

Cancellation scheduled for the renewal date normally leaves access available until the end of the current paid period and stops future renewal charges. A qualifying refund under the 48-hour policy below ends access when the refund is issued. Outstanding amounts for service already supplied remain payable.

Refund policy

For ordinary subscription cancellation requested within 48 hours of the latest subscription invoice payment, we refund that eligible latest payment. This is not a refund of every earlier payment. Outside that window, subscription payments are non-refundable and unused time does not receive a prorated refund or credit, except where required by law. Contact support promptly about incorrect or duplicate charges or a refund you believe is legally required.

Plan and seat changes are separate from cancellation and account deletion. Confirmed in-app plan changes use the prorated charges or credits shown in the billing review; a credit is not necessarily a cash refund. The existing 48-hour refund rule may also apply to an immediate downgrade made through the payment provider rather than the in-app plan-change flow.

Account and organisation deletion

Deleting your organisation stops operational access immediately and requests cancellation of its Stripe subscription. Organisation deletion requested within 48 hours of the latest subscription invoice payment qualifies for a refund of that eligible latest payment. Outside that window, deletion gives no refund or prorated credit for unused time, except where required by law. Deletion does not erase outstanding amounts already owed.

An organisation requested for deletion is retained for 90 days and can be revived by its owner through the website before the deletion deadline. After that deadline, permanent deletion is scheduled. Revival does not refund earlier payments or automatically restore a cancelled subscription; a new subscription may be required. If billing cancellation fails, the dashboard reports it and we retry; contact support if it remains unresolved.

Removed worker accounts are inactive and held for 90 days before credential purge. The organisation owner may restore an account before its deadline only if a paid seat is available. Historical operational records keep stable deleted-account references. Removing an account alone does not cancel the organisation subscription or reduce purchased seats.

Extra-seat purchases and removal

Purchase extra seats before creating accounts above your paid capacity. Review and accept the prorated payment in the website billing dashboard; charges align to the existing subscription renewal date. Capacity increases only after Stripe confirms payment. Payment failures do not grant extra capacity.

Individual cancellation applies to purchased extra seats, not seats included in a plan. Select exactly the accounts above the remaining capacity; none are selected automatically. Within 48 hours of the payment that purchased or renewed the relevant seats, you may choose immediate removal with a refund of only the amount actually paid for those seats, including their applicable discounts and tax allocation. This never refunds the base organisation plan or all prior invoices. Credits are not refunded as cash.

You may instead remove seats at the next billing date without a refund. Outside the 48-hour window, removal is available only at the next billing date. Selected accounts keep access until that date and then enter the 90-day hold. New account creation or restoration cannot consume capacity reserved for scheduled removal. Existing pending billing changes must be resolved before requesting another seat change.

Electronic acceptance and your rights

Before signup or deletion, an unchecked acknowledgement must be actively selected. We record the administrator name, identity reference, policy versions, declaration, language and server timestamp as evidence of electronic acceptance. This is not an identity-verified or qualified digital signature. We do not retrospectively claim acceptance by existing customers.

Nothing in these terms excludes mandatory statutory rights, refunds or remedies that cannot legally be waived. Applicable law prevails over a conflicting term. legal@evsolinternational.com

Acceptable use

You may not misuse the service, bypass access controls, interfere with platform operation, upload malicious code, or use the service to violate law or another person’s rights.

Content and availability

Your organization retains its rights in submitted content. You grant EVSOL permission to process that content only to provide, secure, maintain, and improve the service. We work to keep the service available but do not promise uninterrupted operation.

Termination

Accounts may be suspended or terminated for non-payment, misuse, security risk, or violation of these terms. You may stop using the service through your administrator or by contacting support.

Contact

Questions about these terms can be sent to legal@evsolinternational.com.